Wahoo Learning Limited, trading as the Cabling Science Institute, is a company registered in England and Wales (company number 10018280) whose registered office is at 13 Northern Way, Cropmead, Crewkerne, Somerset, TA18 7HJ. References to we , us and our means Wahoo Learning Limited. We are registered with the Information Commissioners Office with reference number Z9651070.
This privacy notice describes the ways we capture your personal data and governs what we will do with it. We want to be upfront about the data we collect, how we use it, who we share it with and the choices we give you to control, access and update your data.
If you are a customer, student or instructor, or just visiting our website, this policy applies to you.
If you are a registered customer or a visitor to our website we act as the ‘controller’ of your personal data. This means we determine how and why your data are processed.
Telephone number: 01460 279927
Email: [email protected]
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues ( www.ico.org.uk ). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
This version was last updated on 1st May 2019
We may be required to make changes this Privacy Policy at any time. While significant changes will be notified to our users by email, we request that your check back here occasionally to view more minor changes.
It is important that the personal data we hold about you is accurate and current.
Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications.
Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.
We ensure that your privacy is respected at all times and our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, while also ensuring that personal data of all users is respected and protected.
We collect the majority of your personal data directly from you, via the website, or the mobile app (the Platform ). However, we may also automatically collect personal data from cookies on our website – for more information on our use of cookies, please see the section on cookies, below.
Here’s when and how we do this:
This privacy notice applies to the personal data we collect about you through the Platform, by telephone, in person, or when you otherwise communicate with us. In particular, we collect your:
This includes the name of the business you work for, the business address and contact details, details of associations with parent or subsidiary companies and the primary company contact.
Your name, address, telephone number, email address.
This includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Your record of learning, assessment results, certifications…
We collect data from the device and application you use to access our website. Device data mainly means your IP address, operating system version, device type, system and performance information, and browser type. If you are on a mobile device we also collect the UUID for that device. All data relating to your device and browser is anonymous and will never contain your contact details.
This includes which webpages you visit, what you click on, when you perform those actions, what language preference you have, and so on. All usage data is anonymous and will never contain your contact details.
Our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our website (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps. All log data is anonymous and will never contain your contact details.
We use third-party tracking services that employ cookies and page tags to collect data about visitors to our websites. This data includes usage and user statistics. Emails sent by us or by users through our services include page tags that allow the sender to collect information about who opened those emails and clicked on links in them.
Our website connects directly with third-party websites so that we can better understand the use of our website, and to show you relevant content, including ads.
We require you to provide your billing details, a name, address, email address and financial data corresponding to your selected method of payment (e.g. a credit card number and expiration date or a bank account number). We use a third-party payment gateway to collect, store and process billing data. We do not store this data and all payment pages use PCI technology.
We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences) except when we have your specific consent, or when we must to comply with the law.
We generally provide a business-to-business service directed to and intended for use only by those who are 18 years of age or over. We do not target the our services at children, and we do not knowingly collect any personal data from any person under 16 years of age.
Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:
We use your business data to:
Legal basis: contract | legitimate interests
We use your contact details:
Legal basis: contract | legitimate interests | consent
This includes your preferences in receiving marketing from us and our third parties and your communication preferences.
Legal basis: consent | legitimate interests
Your record of learning, assessment results, certifications…
Legal basis: contract | legitimate interests
We use device and browser data to troubleshoot problems with our website and to make improvements to it, or to customise the interface for that device. We also infer your geographic location based on your IP address for abuse and tax purposes.
Legal basis: legal requirement | legitimate interests
We collect data about the types of content you engage with so we can direct you to other relevant features and services we offer.
Legal basis: legitimate interests
We use log data for many different business purposes, including:
Legal basis: legitimate interests
We collect data from page tags to enable us to:
Legal basis: legitimate interests
We collect and use data from third parties and integration partners to:
Legal basis: legitimate interests
We use your billing data to bill you for our services.
Legal basis: contract
You have given clear consent for us to process your personal data for a specific purpose.
If you have previously given consent to our processing your data, you can freely withdraw such consent at any time. You can do this by updating preferences in your user profile, or emailing us at [email protected]
If you do withdraw your consent, and if we do not have another legal basis for processing your data, then we will stop processing your personal data. If we do have another legal basis for processing your data, then we may continue to do so subject to your legal rights.
Processing your data is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract.
The law otherwise permits or requires it.
Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests
This section explains how we will ensure that you only receive communications that you wish to receive
We can only use your personal data to send you marketing messages if we have either your consent or it is a ‘legitimate interest’. Such as where you are an existing customer and have not opted out of marketing.
The personal data we hold about you is made up of what you tell us and the data we collect about you when you use our services, or data provided to us from third parties we work with. We study this to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
By consenting to receive additional communications (by post, telephone, or email) from us and any named third parties that feature at the point of obtaining consent in respect of such data, we will process your personal data in accordance with this privacy policy.
If you have provided your consent to receive marketing communications from us and you change your mind, you can change your preferences and unsubscribe at any time by unsubscribing from the relevant communication channel or by contacting us at [email protected]. If you choose not to receive this information, we will be unable to keep you informed of new products, services and promotions that may interest you.
We may send you communications such as those which relate to any service updates (e.g. appointment confirmations) or provide customer satisfaction surveys. We consider that we can lawfully send these communications to you as we have a legitimate interest to do so, namely to effectively provide you with the best service we can and to grow our business.
If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions, allow you to log in or provide you with any training without personal data.
You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and browse its pages, but you will not be able to log in the Platform and certain services (like SnapEngage and Groove, which are customer support tools) will not work effectively.
We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by using the link in the email, by updating your marketing preferences of your user profile, or emailing us at [email protected].
You can exercise your rights by sending us an email at [email protected].
This includes the right to ask us supplementary information about:
We will provide you with the data within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.
You can update much of your personal data from your Profile page if you have a user account, or emailing us at [email protected].
We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behaviour). Otherwise, the only circumstances in which we will do this is to provide the Platform service to you.
We will give you a copy of your data in CSV or JSON so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.
You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of the Platform.
Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the UK Information Commissioner’s Office, either by calling their helpline or as directed on their website at www.ico.org.uk.
We have physical, electronic, and managerial procedures to safeguard and secure the data we collect and have been awarded a Cyber Essentials certificate from the UK National Cyber Security Centre. Certificate no: QGCE1425
We limit access to your personal data to those who have a genuine business need to know it. Those processing your data will do so only in an authorised manner and are subject to a duty of confidentiality.
If you want detailed information from Get Safe Online on how to protect your data and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org . Get Safe Online is supported by HM Government and leading businesses.
The personal data we collect is processed at our offices in the UK and in any data processing facilities operated by the third parties identified below.
We will keep your personal data for no longer than is necessary for the purposes for which it was obtained. The criteria for determining the duration for which we will retain your personal data is as follows:
During the periods specified in paragraph 1(iii) above, we will restrict our processing of your personal data to the storage of, and maintaining the security of, that data, except to the extent that data needs to be reviewed in connection with any legal claim or obligation under applicable law.
After this period your personal data will be anonymised so that you are no longer identified or identifiable from such information, or securely deleted/destroyed.
We may retain personal data about you for statistical purposes. Where data is retained for statistical purposes it will always be anonymised, meaning that you will not be identifiable from that data.
Tech businesses often use third parties to help them host their application, communicate with customers, power their emails etc. We partner with third parties who we believe are the best in their field at what they do.
When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy.
Your personal data may be stored and processed in any country where we engage service providers, including outside the EEA. Whilst these counties will have data protection rules that differ from the EEA, we will take measures to ensure that any such transfers comply with applicable data protection laws and that your personal data remains protected to the standards described in this privacy policy.
If you would like further information about who we share your personal data with, please contact us.
Here are the details of our main third-party service providers, and what data they collect or we share with them, where they store the data and why they need it:
Service provider | Data collected or shared | Purpose | Place of processing |
|---|---|---|---|
Amazon AWS |
| This is a web hosting provider: we use it to host are webservers and databases. | US |
Rackspace |
| This is a web hosting provider: we use it to host are webservers and databases. | EU |
Dalaric |
| Provides web application development, testing and maintenance services. | EU |
Service provider | Data collected or shared | Purpose | Place of processing |
|---|---|---|---|
Google Analytics |
| GoogleAnalytics is a web analytics service: we use it to track your use of the service, and prepare reports on user activity. | US |
Hotjar |
| This is a web analytics service: we use it to track your use of the service, and assist us making improvements to the site. | US |
Facebook |
| This is a web analytics service: we use it to track your use of the service, and prepare reports on user activity. | EU |
Service provider | Data collected or shared | Purpose | Place of processing |
|---|---|---|---|
SnapEngage |
| We use this service for sending, storing and tracking online ‘webchats’. | US |
OptInMonster |
| This helps us collect email addresses for our mailing list and shows us analytics on how you read our blog. | US |
Groove |
| We use this service for customer communications, user interaction and helpdesk assistance. | US |
Hubspot, Inc. |
| We use this service for customer communications, hosting landing pages and sending marketing emails to those who have opted in. | US |
Mailchimp |
| We use this service to store email addresses for our mailing list and send email communications to our users. | EU and US |
Zendesk |
| We use this service for our user discussion board which facilitates the communication between users. | EU and US |
Service provider | Data collected or shared | Purpose | Place of processing |
|---|---|---|---|
Stripe |
| This service processes payments for us. | EU and US |
We use cookies. Unless you adjust your browser settings to refuse cookies, we (and these third parties) will issue cookies when you interact with the Platform. These may be ‘session’ cookies, meaning they delete themselves when you leave the Platform, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return so we can provide a tailored service.
You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies.
Service provider | Purpose |
|---|---|
Google, Inc. | Google Analytics uses cookies allows us to see information on the activities of visitors to our website and users of our service, including page views, source and time spent on the Platform. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. To opt out of being tracked by Google Analytics across all websites click here. |
Browser Update | Browser-update is a tool to collect information about your browser and notify visitors that they should update their web browser in order to use your website. |
Hotjar | Hotjar uses cookies to gather information about your usage of the site, so that we can make determinations as to how to make improvements so our site and services. |
SnapEngage | SnapEngage uses cookies to provide webchat services to our users. It allows us to see information on the activities of users on the site during to allow us to offer better assistance to our users during support requests. |
OptInMonster | A cookie is used to gather information about your usage of the site, so that information can be provided to the user relevant to this location on this site. |
Hubspot, Inc | Cookies are used to gather site usage information and to allow us to make improvements to our services. |
Zendesk | Cookies are used to log in and use the Zendesk services, |