What happens if I lose web access during an assessment?
Once you start an assessment you must complete that assessment within the time limit specified. Note that in the 'informative' style of assessment, the clock stops after each correct answer. It is strongly recommended that you move on to the next question as soon as you can as this helps mitigate the likelihood of a link failure which will vary depending on your internet service.
If there is a web failure/interruption during the assessment, log back on to the online assessment area and resume the lesson you were taking, it will attempt to place you exactly at the point you were and at the correct time. However should you have any problems please contact us and we will investigate.
Related Articles
How does the assessment system work?
Once you have studied the online training material, you will then need to take the 'online assessment' and this can be taken at any time after receiving email confirmation that the training has been added to your account. You can take the lessons in ...
Can I retake an assessment/course if I fail?
Our policy is not to reset course assessments. However, the Support team will review the nature and circumstances of the failure and make further decisions based on our guidelines. Any reset of assessments may incur a further administrative charge, ...
What style of question will I be asked?
The questions are pictorial and multiple choice, each with four possible answers. A clock timer starts when you enter the lesson and counts down until you complete the assessment. If you are taking an exam style assessment you will only have one ...
How long have I got to complete the training?
Once you have purchased a course, you have one year to complete the course. If you haven't completed your course within this time, you will lose access to the training material and will not be able to complete the assessment and gain your ...
Can I access the material after I complete the course?
Once you have completed an online course, the learning doesn't have to end there. You may want to revisit the material to answer a specific enquiry. You may need to re-download a technical document or you may simply want to refresh your memory. ...